Terms & Privacy

Terms of service

Reground offers one-to-one coaching, workshops and group sessions for women. Coaching is a reflective, forward-looking conversation — it is not therapy, counselling, medical advice or a substitute for professional mental-health support. By booking a session you agree that you are responsible for your own decisions and wellbeing.

Bookings & payment

Sessions and event places are confirmed once payment is received. Prices are listed in GBP and include any applicable taxes. If a session needs to be rescheduled by Reground, you'll be offered the next available time or a full refund.

Cancellations

You can reschedule or cancel up to 48 hours before a session for a full credit or refund. Inside 48 hours, the session fee is non-refundable, but I'll always do my best to find a workable solution if life happens.

Confidentiality

What's shared in a session stays in the session. The only exceptions are where there is a serious risk of harm to you or someone else, or where disclosure is required by law.

Privacy policy

Reground only collects the information needed to deliver coaching: your name, email, anything you choose to share in enquiry messages, and session notes. Your data is stored securely, never sold, and only shared with third parties (such as payment or scheduling tools) where strictly necessary to run the service.

We are registered with the ICO under the company name Genyops Ltd.

1. Who we are

Genyops Ltd (company number to be inserted) is a data controller registered in England and Wales. We trade as Steady Hand, Reground, and Genyops and provide coaching, wellbeing, and business consulting services.

Contact us about this policy or your personal data:
Email: hello@genyops.co.uk

2. What personal data we collect

We collect and use the following types of personal data:

Identity and contact information

• Name, email address, phone number, and postal address
• Job title and organisation (for business clients)

Service delivery information

• Information you share with us during coaching or consulting sessions
• Session notes, goals, progress records, and feedback
• Wellbeing information where you choose to share it

Financial and commercial data

• Invoicing details and payment records

Website and communications data

• Enquiry or contact form submissions
• Email correspondence
• Basic analytics data if you visit our website (see our Cookie Policy)

We do not collect special category data (such as health or medical data) unless you volunteer it as part of coaching or wellbeing work, in which case we rely on your explicit consent.

3. Why we use your data and our lawful basis

We only use your personal data where we have a lawful basis to do so under UK GDPR:

• Contract: to deliver coaching, wellbeing or consulting services you have engaged us for, and to manage billing and payments.
• Legitimate interests: to communicate with prospective clients, maintain our business records, and improve our services.
• Legal obligation: where we are required to retain or disclose data by law.
• Consent: for marketing communications and for processing any special category data you share. You may withdraw consent at any time.

4. Who we share your data with

We do not sell your personal data. We may share it with:

• Our accountant or bookkeeper, for financial and tax purposes.
• Our IT and software providers (e.g. email platform, scheduling tool, payment processor), who are bound by data processing agreements.
• Professional advisers (e.g. solicitors or insurers) where necessary.
• Regulatory or law enforcement authorities where legally required.

All third parties are required to handle your data securely and only for the purpose we specify.

5. International data transfers

Where any of our service providers are based outside the UK or transfer data internationally, we ensure appropriate safeguards are in place (such as UK adequacy decisions or Standard Contractual Clauses) before any transfer takes place.

6. How long we keep your data

We keep your personal data only for as long as necessary:

• Client records: 7 years from the end of the engagement (to comply with financial and legal obligations).
• Enquiries that do not lead to a contract: up to 12 months.
• Marketing consent: until you withdraw consent or for 3 years from your last engagement with our communications, whichever is sooner.

When data is no longer needed, we securely delete or anonymise it.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Where we identify a reportable data breach, we will notify the ICO within 72 hours and, where required, affected individuals without undue delay.

8. Your rights

Under UK GDPR and the Data (Use and Access) Act 2025, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: ask us to delete your data in certain circumstances.
• Restriction: ask us to restrict processing of your data.
• Portability: receive your data in a machine-readable format where processing is automated and based on consent or contract.
• Object: object to processing based on legitimate interests.
• Withdraw consent: at any time where we rely on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at hello@genyops.co.uk. We will respond within one month (extendable by two further months for complex requests, with notice to you).

9. How to raise a data complaint

We take complaints about how we handle your personal data seriously. If you believe we have not handled your data correctly, please follow the process below.

Step 1 – Contact us directly

Email: hello@genyops.co.uk | Subject line: Data Complaint

Please include:

• Your name and contact details
• A description of your concern
• What outcome you are seeking

Step 2 – Acknowledgment

We will acknowledge receipt of your complaint within 30 calendar days of receiving it. Our acknowledgment will confirm we have received your complaint and outline our next steps.

Step 3 – Investigation and response

We will investigate your complaint in accordance with our Internal Data Complaint Handling Policy. We aim to provide a full written response within 60 calendar days of receipt. If we need longer, we will notify you and explain why.

Step 4 – If you remain dissatisfied

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Telephone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You also have the right to seek a judicial remedy in court.

10. Changes to this policy

We review this policy at least annually and whenever there is a significant change to how we process personal data. The version date at the top of this document shows when it was last updated. We will notify active clients of material changes by email.

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